Gambling is entertainment — and CEO99 is committed to keeping it that way. This page explains the tools, policies, and resources we provide to help every player stay in control. Please read this carefully, share it with people who may need it, and reach out to our support team any time.
Strictly 21 and Above Only
CEO99 enforces a minimum age of 21 on all accounts, without exception.
CEO99's Pledge
At CEO99, we believe that gambling should be an enjoyable form of entertainment — not a source of financial hardship, emotional distress, or family conflict. The reality is that for a small proportion of people, gambling can develop from recreation into a compulsive behaviour that negatively affects their life. We take this seriously, and we have built our responsible gambling framework around that awareness.
Our platform is designed with safety layers built in from the start — not bolted on as an afterthought. Every registered CEO99 account comes with access to tools that let you manage your spending, your time, and your exposure. Our support team in Kuala Lumpur is available around the clock in English, Bahasa Melayu, and 中文 to help any player who reaches out, whether they want to set a simple deposit limit or request permanent self-exclusion.
We also enforce our policies consistently. If our system or a support agent identifies behaviour patterns that suggest a player may be struggling, we will proactively make contact. We do not wait for a crisis — responsible gambling at CEO99 is an ongoing programme, not a disclaimer page.
Our Core Commitments
Every account is subject to KYC verification. Anyone under 21 is permanently excluded from the platform, with winnings forfeited and data handled per our Privacy Policy.
Deposit limits, loss limits, session timers, and self-exclusion are available to every player from day one — accessible via our support team at any time, 24/7.
Our team monitors account behaviour for indicators of problem gambling and will intervene where patterns suggest a player may need support — before they ask.
We never use re-engagement tactics that target players who have voluntarily set limits or requested cooling-off periods. Your safety choices are respected unconditionally.
Responsible gambling information, including Talian Kasih 15999, is surfaced throughout the Platform — not hidden in a footer that users never visit.
Minimum Age Requirement
No exceptions. No grace periods. No bypasses.
Age Policy
CEO99 enforces a minimum age of 21 years on all platform accounts. This is not a formality — it is a firm policy that we back with genuine verification. Real-money gaming poses significant financial and psychological risks that are not appropriate for younger individuals, and we are committed to ensuring that only adults who can make fully informed decisions access our services.
During the KYC verification process required before any withdrawal, all players must submit a valid government-issued photo identification document — such as a Malaysian MyKad, driver's licence, or passport — confirming they are 21 or older. Accounts that cannot verify age will not be permitted to withdraw, and any winnings generated will be forfeited.
If you are a parent or guardian and suspect that a minor has accessed the CEO99 platform using your details or their own falsified information, please contact our support team immediately at [email protected] or via live chat. We will investigate and close the account without delay.
Player Control Tools
Every CEO99 account comes with access to the following tools at no cost. Contact our 24/7 support team via live chat to activate any of them — changes take effect immediately.
Deposit Limits
Set a maximum cap on how much you can deposit into your CEO99 account within a specified time period. Limits can be set daily, weekly, or monthly.
Loss Limits
Define the maximum amount you are comfortable losing within a set period. Once reached, your account is locked from placing further bets until the period resets.
Session Time Reminders
Receive on-screen notifications after you have been logged in for a set duration, helping you remain aware of how long you have been playing.
Cooling-Off Period
Temporarily suspend your account for a defined short-term period. During this time, you cannot log in, make deposits, or place bets. No marketing communications will be sent.
Self-Exclusion
Request a longer-term or permanent exclusion from CEO99. This is the most serious tool available and is suitable for players who feel their gambling is out of control.
Reality Check
Enable periodic pop-up notifications during your gaming session showing your net position, time played, and a prompt asking whether you wish to continue. A gentle, regular check-in.
Managing Your Spend
Deposit limits are the single most practical tool for players who want to enjoy CEO99 as entertainment without the risk of spending more than they can comfortably afford. We recommend that every player — not just those concerned about problem gambling — sets a deposit limit that reflects what they would genuinely be comfortable spending on any other leisure activity in a given week or month.
Think of it this way: if you would spend RM200 per month on cinema tickets, dining out in Bangsar, or attending a live football match, that is a reasonable baseline from which to set your monthly deposit limit. CEO99 makes it easy to stay within that number — and makes it intentionally difficult to impulsively raise it.
As a deliberate safeguard, any request to increase an existing deposit limit is subject to a mandatory 7-day delay before taking effect. This prevents impulsive decisions made during a gaming session from having an immediate financial impact. Requests to decrease a limit take effect immediately.
Deposit Limit Options at CEO99
| Limit Period | Minimum | Example | Change |
|---|---|---|---|
| Daily | RM30 | RM100/day | Instant ↓ |
| Weekly | RM50 | RM500/wk | Instant ↓ |
| Monthly | RM100 | RM2,000/mo | Instant ↓ |
↑ Increases require a 7-day waiting period before taking effect. ↓ Decreases apply immediately. Contact 24/7 live chat to set or adjust your limits.
When You Need a Break
Self-exclusion is the most serious player protection tool CEO99 offers. It is designed for players who feel that their gambling behaviour has moved beyond their control and who need a firm, enforced break from the platform.
When you request self-exclusion, CEO99 will: close your account immediately; block any attempts to create new accounts using your identity; stop all promotional communications; and flag your details so that re-registration attempts can be identified and declined during the exclusion period.
Self-exclusion periods available at CEO99 are: 6 months, 1 year, and permanent / indefinite. A permanent exclusion cannot be reversed. Timed exclusions can only be lifted after the stated period has fully elapsed, and after a mandatory 7-day reassessment period.
Any real-money balance remaining in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method within 5 business days. Bonus funds and any wagering-incomplete winnings are forfeited.
How to Request Self-Exclusion
Contact Our Support Team
Reach us via 24/7 live chat, WhatsApp, or email at [email protected]. Tell us you wish to request self-exclusion.
Choose Your Exclusion Period
Select 6 months, 1 year, or permanent. Our agent will confirm your choice and ask you to verify your identity.
Exclusion Activated Immediately
Your account is closed and locked within minutes. Remaining real-money balance is returned within 5 business days.
Seek Additional Support
Our agents can provide information on support services including Talian Kasih 15999. You do not have to navigate this alone.
Know the Warning Signs
Problem gambling does not always look the same. These are common warning signs that gambling may have stopped being entertainment and started causing harm. If you recognise several of these in yourself or someone close to you, please consider seeking support.
Spending more money on gambling than you planned or can afford, and finding it difficult to stop at your intended limit.
Chasing losses — continuing to gamble in order to win back money you have already lost, even when this makes the situation worse.
Lying to family members, friends, or your employer about how much time or money you spend gambling.
Gambling with money you need for essential expenses such as rent, utilities, groceries, or bill payments.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut back or stop.
Borrowing money, selling belongings, or seeking loans specifically to fund gambling activity.
Neglecting work, family, social commitments, or personal wellbeing because of time or money spent gambling.
Feeling that you need to gamble with increasingly large amounts of money to get the same level of excitement or enjoyment.
Repeatedly trying to cut back or stop gambling without success, despite genuine attempts to do so.
Using gambling as a way to cope with stress, depression, anxiety, loneliness, or difficult life circumstances.
Check In With Yourself
This informal self-assessment is not a clinical diagnostic tool. It is simply a way to prompt honest reflection about your gambling behaviour. Select the answer that best describes your experience in the past 30 days.
In the past 30 days, have you spent more money gambling than you intended to?
Have you tried to win back money you lost by gambling more?
Has gambling affected your relationships, work, or financial stability?
Do you feel anxious or irritable when you are not able to gamble?
Have you been less than honest with others about your gambling habits?
This tool is for reflection purposes only and does not constitute medical or psychological advice. Please speak to a qualified professional if you have concerns.
Built-In Protection
Age Gate at Registration
Every new account registration requires a date of birth to be provided, and registration is blocked for anyone under 21. KYC verification confirms age before any withdrawal is permitted.
Behavioural Monitoring
Our systems flag unusual patterns such as extended session lengths, frequent losses followed by large deposits, or rapid escalation in bet size. Flagged accounts are reviewed by our responsible gambling team.
No Predatory Marketing
CEO99 does not send bonus offers or promotional communications to players who have active deposit limits, cooling-off periods, or self-exclusions. Players in difficulty are not targeted with inducements to play more.
Late-Night Play Prompts
Players active between midnight and 5 AM (Malaysia time) receive optional reality-check prompts, since late-night gambling sessions are statistically associated with impaired decision-making.
24/7 Trained Support Team
Our support agents in English, Bahasa Melayu, and 中文 are trained to recognise distress signals in player communications and to signpost appropriate support resources including Talian Kasih 15999.
Secure Fund Segregation
Player deposits are held in accounts separate from CEO99's operating funds. This ensures that your balance is protected and available for withdrawal when you need it — including during a self-exclusion return.
Get Help
If you believe you or someone you know needs support with gambling-related difficulties, the following resources are available. All services listed are confidential and non-judgmental.
Talian Kasih
15999
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides confidential counselling, crisis support, and referrals for a wide range of welfare issues including gambling-related concerns.
✅ Available 24/7 · Free · Confidential · Malaysia
GamCare
gamcare.org.uk
International organisation providing information, advice, and support for anyone affected by gambling problems. GamCare offers online resources, a support forum, and counselling services (text-only reference — access via a standard browser).
✅ Online resources available internationally
Befrienders Malaysia
03-7627 2929
Befrienders KL provides emotional support to those experiencing distress, depression, or crisis — including difficulties related to gambling. Calls are strictly confidential. Offices in Kuala Lumpur, Penang, and Johor Bahru (text-only number reference).
✅ Available daily · Confidential · Malaysia
Gamblers Anonymous Malaysia
Local support groups
Gamblers Anonymous follows a peer-support model where people affected by gambling meet regularly in group settings to share experiences and support one another's recovery. Local meeting information is available via a standard web search (text-only reference).
✅ Peer support · Various locations in Malaysia
Hospital Bahagia
Ulu Kinta, Perak
Malaysia's primary psychiatric hospital offers outpatient and inpatient treatment for addictive behaviours including compulsive gambling. Referrals can be made through any government clinic or by self-referral. Services are available through the public healthcare system.
✅ Professional clinical support · Malaysia
CEO99 Support Team
Live Chat / WhatsApp
Our 24/7 multilingual support team can help you activate any responsible gambling tool — deposit limits, cooling-off, or self-exclusion — immediately. We can also direct you to appropriate external support resources and assist with account queries during a difficult time.
✅ Available 24/7 · English, Bahasa Melayu, 中文
Play Smarter
✅ Healthy Gambling Habits
❌ Things to Avoid
Play Safely with CEO99
Set your limits before you play, use our tools whenever you need them, and contact our support team any time — day or night — if you need help. CEO99 is here for the fun. We are here for the support too.
21+ only · Play responsibly · For immediate help call Talian Kasih 15999 (Malaysia, 24/7, free)